Customer Service
Our customer service department operates via email and handles inquiries regarding: order tracking, cancellations, changes, credits, and other concerns that you might have regarding an order that has already been placed.
Please email us the following information, using the form below(please give as much information as possible). Typical response time is 24-48 hours.
For emergency customer service issues, you can also call 972-681-2700 during business hours.
Information needed to process your inquiry:
Your Name
Sales order number(if any)
Reply to email address
Details regarding your inquiry
For details about returns, order cancellations, damaged merchandise, or corrections to your order...please read our terms and conditions page.
CLICK HERE to view Terms and Conditions
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Accepted Payment Methods
By credit card or electronic check via secure server:
You can shop with confidence at In-Stone.com using your major credit card(Visa or Mastercard). When you make a purchase from the In-Stone.com website or our associated websites, your credit card information is immediately sent directly from your browser to our secure server where the transaction is sent for processing by a secure link. Your information is not stored on our system.
Your credit card statement for your purchase will read "instonedoityourselfstore".
If any transaction made with In-Stone.com results in unauthorized use of your credit card, please contact your credit card company in accordance with their regulations and procedures.
By phone:
You can order by phone by calling 972-681-2700 during business hours.
By Check or Money Order:
You can print any of our web pages, write your shipping address on it, and include a check or money order
payable to In Stone.
Mail check or money order for the total amount, with order form showing quantities, & including your shipping address(TX residents add 8.25% sales tax) to:
In Stone
519 Interstate-30, #228
Rockwall, TX 75087-5408
By COD:
Sorry, we do not accept COD orders at this time.
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TEXAS SALES TAX
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Texas Residents
8.25% Texas Sales Tax charged on all shipments to Texas addresses. If paying electronically, taxes will be automatically added. If paying by check or money order, please multiply .0825 x the total amount and add accordingly.
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